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Can I use an USB to RS232 convertor ?
Applies to Control of devices with Dialogue or Clarity software. Summary New computers not always have RS232 or serial com ports available. An USB to serial port convertor, or a PCI card with serial port is an alternative. Remedy We advise the following combinations: Clarity software: only u...


Cell current goes from a high positive value to a high negative value
Applies to Electrochemical detection Summary A large drift in baseline is noticed. Cause Malfunctioning reference electrode, for example because of air in the REF compartment of the salt bridge or poor connection in the cell cable. Also a sudden contamination could cause this. Remedy Perfo...


Data acquisition stops, LAN network connection problem
Applies to Clarity, Dialogue Elite, DECADE Elite Summary Data acquisition stops unexpectedly. Cause A HP computer is used with a HP Velocity Mode activated. Diagnosis There are many potential causes for data acquisition to stop unexpectedly. In trouble shooting those are systematically checke...


DECADE Elite post release update
Applies to DECADE Elite detector Summary This page contains the last minute update on the DECADE Elite release. Software: the software that controls the Elite is Clarity from rev 6 and up.  We also have a new Dialogue, called Elite Dialogue which is currently in preparation for release. ...


How to change the IP address of a DECADE Elite?
Applies to DECADE Elite detector Summary The IP address of the Elite is the network address for communication with the software. Default the address is set to 192.168.5.1. It is possible to change this to another number. Note that you can contact your device only with a PC that is in the same IP...


Migration of Clarity to a new PC
Applies to Clarity software 3 and higher. Summary Procedure to transfer an excisting Clarity environment to a new PC. Software revision stays the same. In case the software is upgraded, it might be necessary to recreate the configuration files. Check this with Antec support. Steps These are the...


PC requirements
Applies to PC requirements for ALEXYS HPLC system with Clarity software Summary PC requirements change rapidly, mostly because of changes in the Windows platform. Specifications At the time of writing, the most commonly applied/advised PC is based on a i5 processor or equivalent, with 8 GB ...


Pump LC110S does not connect
Applies to LC110S pump connected to Clarity Summary Pump does not connect, 'cannot establish communication with LC110S.' Cause Connection problems can have several different causes: Pump issue: pump not on, wrong port setting in pump service menu, baud rate, IP address Config issue in Clari...


Sample queue stops unexpectedly using Clarity
Applies to Clarity software with AS 100/110 autosampler. Summary A sample queue is running for an overnight session. Next morning it appears that the queue is not finished but stopped unexpectedly. 'Waiting for ready' is shown as instrument status. Cause At the moment that the start trigger is ...


Start logging in Clarity
Applies to Clarity software Summary Logging of communication between devices and Clarity software is a powerful tool for debugging. The switches to turn on or off logging are in the file C:ClarityCommDrv.ini. The daily log files are found here: c:\clarity\LOG\(file is named with a date tag). Pro...


Sum of selected files and already open files exceeds specified overlay limit.
Applies to Clarity software. Summary When opening a number of chromatograms (overlay mode) a message is shown, numbers per example: Sum of selected files (44) and already open files (1) exceeds specified overlay limit (20). Only the first 20 files are opened. Remedy From the instrument window, ...


What Clarity files are needed for support questions?
Applies to Clarity data acquisition software. Summary For trouble shooting not only a chromatogram is required, but also method and calibration data files. Advise Revision info on software and drivers: c:\clarity\system info.txt c:\clarity\IQ About.html Project information c:\clarity\...